Privacy Policy

# Privacy Policy

**Ibrahim Jabbour MD PLLC**

Effective Date: August 21, 2026

Ibrahim Jabbour MD PLLC ("we," "us," or "our") provides general and trauma surgical care across multiple locations, including West Boca Medical Center, St. Mary's Medical Center / Palm Beach Children's Hospital, Khospace, and Invision Health. This Privacy Policy explains how we collect, use, and protect information — including through text messaging (SMS) communications.

## 1. Information We Collect

We may collect:

- Contact information (name, phone number, email address)

- Appointment and scheduling information

- Communications you send us, including text messages

- Information related to your care, subject to HIPAA protections (see Section 4)

## 2. How We Use Your Information

We use your information to:

- Schedule, confirm, and remind you of appointments

- Respond to questions or requests

- Coordinate care across our practice locations

- Communicate billing or administrative matters

- Comply with legal and regulatory obligations

## 3. Text Messaging (SMS) Communications

If you provide your mobile number and opt in, we may send you text messages related to appointment reminders, scheduling, and general practice communications.

- **Consent:** By providing your phone number and opting in (verbally, via a form, or by texting us first), you consent to receive SMS messages from Ibrahim Jabbour MD PLLC.

- **Message frequency:** Message frequency varies based on your care needs and appointments.

- **Message and data rates may apply**, based on your mobile carrier plan.

- **Opt-out:** You may opt out at any time by replying **STOP** to any message. You may reply **HELP** for assistance.

- **Carriers are not liable** for delayed or undelivered messages.

- Text messaging is **not a secure channel** for sensitive medical information. Please do not send detailed health information, test results, or urgent medical concerns via text. For medical emergencies, call 911 or go to the nearest emergency room.

- **SMS consent is not shared with third parties or affiliates.** Your mobile phone number and opt-in status collected for text messaging purposes will not be sold, shared, or disclosed to third parties or affiliates for marketing purposes under any circumstances.

## 4. HIPAA and Protected Health Information

As a healthcare practice, we are required to comply with the Health Insurance Portability and Accountability Act (HIPAA). Text messages sent to you will be limited to non-sensitive administrative content (e.g., "You have an appointment on [date]"). We will not include diagnoses, test results, or detailed clinical information via SMS unless you have separately consented to a secure communication channel for that purpose.

## 5. Information Sharing

We do not sell your personal information. We may share information with:

- Business associates who assist with scheduling, billing, or IT services, under HIPAA-compliant Business Associate Agreements (BAAs)

- Hospitals and facilities where you receive care, as necessary for treatment coordination

- Legal authorities, where required by law

## 6. Data Security

We use HIPAA-compliant systems and administrative safeguards to protect your information, including secure practice management (Tebra) and communication systems. However, no method of electronic transmission, including SMS, is 100% secure.

## 7. Your Choices

You may:

- Opt out of SMS communications at any time by replying STOP

- Request to update your contact preferences by contacting our office directly

- Request access to your medical records in accordance with HIPAA

## 8. Contact Us

Ibrahim Jabbour MD PLLC

See Contact page at JabbourMD.com for practice address

561-923-0801

scheduling@JabbourMD.com

JabbourMD.com

## 9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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# SMS / Text Messaging Terms & Conditions

**Ibrahim Jabbour MD PLLC Text Messaging Program**

By opting in to receive text messages from Ibrahim Jabbour MD PLLC:

1. You consent to receive appointment reminders, scheduling updates, and general practice communications via SMS to the mobile number you provided.

2. **Message and data rates may apply.** Message frequency varies.

3. Reply **STOP** at any time to opt out of future messages.

4. Reply **HELP** for help, or contact us at 561-923-0801 / scheduling@JabbourMD.com.

5. Supported carriers include major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

6. Your consent to receive text messages is not a condition of receiving care or purchasing any services.

7. Text messaging is not encrypted end-to-end and should not be used to transmit sensitive medical information. For urgent medical matters, call our office directly or seek emergency care.

8. This program is intended for patients and contacts of Ibrahim Jabbour MD PLLC locations: West Boca Medical Center, St. Mary's Medical Center / Palm Beach Children's Hospital, Khospace, and Invision Health.

For questions about this program, contact Ibrahim Jabbour MD PLLC at 561-923-0801 or scheduling@JabbourMD.com.